The Importance of Customer Service

What do you think of when you hear the term “Customer Service”? The first things that come to my mind are retail jobs and call centres. But, if you think about it, pretty much everything that you do at work… Read more »

“Real People” friendly

Over the weekend, I came across a blog post about whether our blogs are “Real People” friendly, and that got me to thinking. Yes, it’s important that our blogs are “real people” friendly… but so is everything that we use… Read more »

Seven Keys To Management Success

To be an effective manager, certain “ingredients” must be present to enhance your Emotional Intelligence and to create key skills that will eventually lead to improvements in both employee and customer development.  This will ultimately lead to your organizational success. First,… Read more »